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Privacy of Children
WE DO NOT PUBLISH CONTENT THAT IS TARGETED TO CHILDREN. IF YOU ARE UNDER THIRTEEN YEARS OF AGE, YOU ARE NOT PERMITTED TO ACCESS THE SITES FOR ANY REASON.
If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. We strongly recommend that minors 13 years of age or older ask their parents for permission before sending any information about themselves to anyone over the internet and we encourage parents to teach their children about safe internet use practices.
Information Collected and “Cookies”
When you visit our Sites, we automatically receive and store any information you enter on our Sites. For example, you provide information when you: search for a product; place and order; place an item in your shopping cart; browse our Sites; provide information in your account; communicate with us by phone, chat, or e-mail; complete a questionnaire; or engage in other interactions with us. As a result of those actions, you might supply us with such information as your: name, address, e-mail address, phone numbers, financial information (such as credit card or similar payment information), transactional information (based on your activities on the Sites and content you generate or that relates to your account), shipping information, billing information (and other information you provide to purchase or ship an item), community discussions, chats, dispute resolution, correspondence through the Sites, and correspondence sent to us. We use this information directly or indirectly through our business partners to market products to you on the Sites and through mail and e-mail, do internal search on your interests, and to help us better understand and serve you.
Whenever you interact with us and our Sites, we collect, store, and analyze some data about you, which may include the full Uniform Resource Locator (URL) click stream to, through and from our Sites, including date and time; cookie number; products you viewed or searched for or placed in your shopping cart; and the phone number you used to call our 800 number. Your IP address is used for internal use only and helps us diagnose problems with our server and administer our Sites. We also automatically track certain information about your activities on our Sites. These may include: browser type and version, operating system and platform, statistics on page views, traffic to and from the Sites, ad data, standard web log information and purchase history. We use this information to market products to you on the Sites and through mail and e-mail, do internal research on your interests, and to help us better understand and serve you. We may link this automatically-collected data to your personally identifiable information. We may collect and measure session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
We are part of Google AdWords Remarketing program. Google Remarketing may assign a cookie to track visitors coming and leaving pages or areas of a website. This information is then used to generate Remarketing List of visitors that left the Sites from that particular area or page and may be used to tailor and serve ad content on the Google Display Network that target these groups of users.
Use of Information
Service Providers. We may also make certain personal information about you available to companies that perform work for us to provide products and services to you on our behalf. These companies may help us process information, fulfill customer orders, deliver or market our products to you, manage and enhance customer data, or provide customer service. In such situation these companies are prohibited from using your personal information for any unauthorized purposes and are also obligated to protect your information in accordance with our policies, except if we inform you otherwise at the time of collection. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, or access certain services, offers, and content on our web site. For example, as a part of the normal process of completing your purchase, we may provide your personal data to a third party payment processor, depending on your chosen method of payment. We also share information with third parties such as the U.S. Postal Service, Federal Express, and United Parcel Service to ship products and ensure product delivery.
Sweepstakes, Contests and Surveys. From time-to-time we may provide you the opportunity to participate in sweepstakes, contests or surveys on our Sites. If you participate, we will request certain personally identifiable information from you. Participation in sweepstakes, contests or surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. By entering a sweepstakes or contest, you will be agreeing to the official rules governing the sweepstakes or contest and we may post on our Sites the names of the sweepstakes or contest winners.
Aggregate Data. We may use aggregate, non-personally identifying information to improve our services to you. For instance, we will use this non-identifying and aggregate information to better design our Sites. We may also share this information with third parties, including advertisers for marketing and promotional purposes. However, in these instances we do not disclose anything that could be used to identify you. We do not use or share the personally identifiable information provided to us online in ways unrelated to the ones described herein without providing you an opportunity to opt-out of such operations.
Compliance with Law and Fraud Protection. We also reserve the right to disclose your personal information for any reason if, in our sole discretion, we believe that it is reasonable to do so, including to credit agencies, collection agencies, merchant database agencies, or law enforcement; for litigation purposes; to satisfy laws or regulations, such as the Electronic Communications Privacy Act, the Child Online Privacy Act; or pursuant to governmental requests for such information. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, suspected fraud, or as otherwise required by law. We may also disclose personal information that is necessary to identify, contact, or bring legal action against someone who may be violating our contracts, policies or procedures. Finally we may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
We use Secure Socket Layer (SSL) or TLS technology, which is supported by the vast majority of modern Internet browsers. These work best when you are using the latest encryption version of Internet browsers. SSL and TLS technology represents the highest level of security available on the Internet. It automatically encrypts information traveling over the Internet, verifies the identity of the transacting servers through certificates and digital signatures, and confirms that the integrity of message content is maintained throughout transmission.
Our minimum requirement is SHA-256 bit SSL transaction encryption for Internet browsers. Please refer to your browser's documentation for information on its security features. We transmit the encrypted credit card number to the appropriate end payment processor during order processing, but we reveal only the last four digits of your credit card numbers when confirming an order in compliance with Payment Card Industry Data Security Standard.
Credit Card Security
Our servers use Secure Sockets Layer (SSL), an encryption technology that works all industry standard browsers. This ensures that only we can read your personal information. Credit card numbers are further encrypted using Public Keys and Private Key algorithms when transmitting via SSL providing extra layer of protection onto of SSL. We reveal only the last four digits of your credit card numbers when confirming an order. We will, however, transmit the entire credit card number to the appropriate end payment processor during order processing using current PCI requirements for Transport-level encryption.
We have also obtained a digital certificate from Comodo Group, Inc, a leading provider of Internet trust services. When you enter a secured portion of our Sites, an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small popup window displaying Site-security information will appear. This certificate guarantees that your personal information is being transmitted in a secure (encrypted) form to our Web server, not to an unknown or unauthorized server.
Our Sites are regularly tested and certified to pass industry-leading third party security assessment services testing. This industry-standard third party security assessment services testing helps protect you from identity theft and credit card fraud.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. We restrict access to personal information to employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
Please allow up to 30 days for us to process your request. You may submit such a request once per year.