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You may cancel your order at any time prior to receiving an order confirmation. However, once an order has been confirmed, it is immediately processed for shipping. Therefore, no orders can be cancelled after receiving an electronic order acceptance.
In addition, all orders placed between Friday after 5PM EST to Monday 9AM EST cannot be canceled, as they are processed over the weekend for shipment.
We will only accept authorized returns within 30 calendar days of the date the product was received by the buyer or original recipient unless otherwise specified at the time of purchase.
All authorized returns must be unused and in their original condition, include all items and components that were included in the original package and cannot be disassembled, mounted, or damaged due to incorrect installation or user error. We are not responsible for labor expenses, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong or defective parts during installation.
If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and refer to our Return Procedure.
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive a damaged part, do NOT accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We must be contacted immediately if you receive missing, damaged or incorrect parts to prevent you from being charged freight on both receipt and return. We are not responsible for missing, damaged, or incorrect parts after 30 days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.
In order to obtain a Return Merchandise Authorization (RMA) Number, complete an online RMA form or call the Returns Desk.
1. File online - Provide your order number, name, email address, phone number and the part number you wish to return, along with an explanation as to why the part is being returned. If you do not have your order number (or P.O#), please indicate when your order was purchased and the full name you used upon ordering.
2. Call us - Call the Returns Desk at 833-364-4635.
3. Use the Pre-Paid Shipping Label - For certain of our transactions, we may have included a return shipping label as part of your invoice. If there is a shipping label included on the back of your invoice you can peel it off and use it to return your product. Please take a moment to fill out the reason for your return and place it in the box you are returning to us.
All returns must be packaged securely. Please make sure to check if there are any special packaging instructions to ensure that no shipping damage occurs. We cannot be responsible for damaged returns resulting from inadequate packaging.
RMA Number(s) together with the return shipping instructions will be sent through email immediately after receipt of the fully completed form. An RMA number is required to track and process your return.